Shipping policy

Thanks for ordering Boostcous. Here's exactly what happens after you hit checkout.

Order processing

We ship from our warehouse Monday through Friday, excluding holidays.

  • Orders placed before 2:00 PM MST on a business day ship the same day.
  • Orders placed after 2:00 PM MST, on a weekend, or on a holiday ship the next business day.

You'll get a confirmation email when you order, and a second email with tracking as soon as your box is on its way.

Where we ship

Continental US (lower 48 states): flat standard shipping rate, calculated at checkout.

Alaska, Hawaii, Puerto Rico, and other US territories: we ship there, but carrier rates are higher. Your exact rate shows at checkout before you pay.

International: yes, we ship worldwide. International shipping is paid by the customer and calculated at checkout based on destination and order weight.

Delivery times

We ship with FedEx, USPS, and UPS, and we pick whichever gets your order to you fastest.

  • Standard delivery: 3 to 5 business days after your order ships.
  • Delivery windows are carrier estimates, not guarantees. Weather, holidays, and carrier delays can add a day or two.
  • International delivery times vary by country and customs processing.

Free shipping on subscriptions

Subscription orders ship free within the continental US. One-time orders are charged standard shipping at checkout. Free shipping does not apply to AK, HI, US territories, or international orders.

Duties, taxes, and customs (international)

International orders may be subject to import duties, taxes, and customs fees charged by your country. These are not included in your shipping charge and are the responsibility of the customer. We can't predict these amounts, and we can't refund an order that's refused or abandoned at customs.

Tracking your order

Once your order ships, you'll receive a tracking number by email. Tracking can take up to 24 hours to show movement after the label is created. You can also track and manage your order any time through the chat widget on our site.

Wrong address, failed delivery, and lost packages

  • Address errors: please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you cover the return and reshipment cost.
  • Marked delivered but missing: check with neighbors and your building first, then contact us within 7 days of the delivery scan and we'll help make it right.
  • Lost in transit: if tracking hasn't moved in 7 business days for domestic orders (or 21 days for international), reach out and we'll open a carrier claim or send a replacement.

Damaged shipments

If your Boostcous arrives crushed, torn, or otherwise damaged, email us a photo of the box and product within 7 days of delivery and we'll replace it. No need to return the damaged item.

Changes and cancellations

We move fast, so the window to edit or cancel an order is short. If your order hasn't shipped yet, email us right away and we'll do our best. Once an order is with our fulfillment team or already shipped, we can't cancel or reroute it.

Questions

Email hey@boostcous.com and we'll get back to you quickly.