Refund policy
Refund Policy - Boostcous
Our Guarantee
We want you to love Boostcous. If you're not satisfied, we make returns simple - no hassle, no runaround.
First-Time Orders
30-Day Satisfaction Guarantee
If this is your first Boostcous order and it's not for you, we've got you covered:
- Unopened product: Return within 30 days of delivery for a full refund minus an $8 return shipping fee.
- Opened product: Tried it and it's not your thing? Contact us within 30 days for store credit.
Subscription Orders
Cancellation
You can cancel your subscription at any time. Use the link in your order confirmation email or contact us at hey@boostcous.com.
We begin processing and fulfilling orders quickly after they are placed. If you need to cancel an order, please contact us immediately at hey@boostcous.com.
Once an order has shipped, it cannot be cancelled. If your order is already in transit, we are unable to intercept or redirect the shipment. You are welcome to refuse delivery or return the item per our return policy once it arrives.
Skip a Shipment
Not ready for your next box? You can skip any upcoming shipment without canceling your subscription.
Pre-Renewal Notification
We'll email you 3 days before each subscription renewal to the email address on file. That email will include a direct link to skip, modify, or cancel - so you're never caught off guard.
Returns on Subscription Shipments
Already received a subscription shipment you'd like to return? Here's how it works:
- Returns accepted within 14 days of delivery
- Product must be unopened and in original packaging
- Refund issued to your original payment method minus an $8 return shipping fee
- To initiate a return, email us at hey@boostcous.com
Please note: If you no longer want future shipments, canceling your subscription is the fastest path - no return needed for orders that haven't shipped yet.
How to Start a Return
- Email us at hey@boostcous.com with your order number
- We'll send you a prepaid return label within 1 business day
- Ship the product back using the label provided
- Refund processed within 5–7 business days of receiving your return
What's Not Eligible for Return
- Opened subscription orders (cancel or skip instead!)
- Orders returned more than 30 days after delivery (first-time) or 14 days after delivery (subscription)
- Products not purchased directly from boostcous.com